Sorry, your subscription to our newsletter failed. Learn about Wifi products Getting started Features Fix a problem Warranty and safety. Philips Hue is a personal wireless lighting system that lets you control your lights from your smart device and create the right ambience for every moment. This product is specifically designed and developed for domestic use in normal conditions and operation only. in the intended environment). Indoor luminaires. In this warranty: We Or us means Powermove Distribution Pty Ltd (authorised distributor for Philips brand Audio & Headphones), and our contact details are set out at the end of this warranty;. LED lamps & tubes. Warranty: 2 years on product from date of invoice. This is not a complete statement of your legal rights as a consumer. This product is specifically designed and developed for domestic use in normal conditions and operation only. - All returned Goods must be accompanied by satisfactory proof of purchase which clearly indicates the name and address of the Supplier, the date and place of purchase and identifies product. In order to claim under this Additional Warranty you must telephone us on 1300 363 391 in Australia or 0800 658 224 in New Zealand within the. Your statutory rights arising from applicable law are not affected by this voluntarily provided manufacturer’s warranty. Subject to the terms and conditions hereof, Signify as the manufacturer, warrant that the product is free from defects in materials and workmanship for a period of one (1) year after the date of purchase, unless a different period is stated in or on the packaging of the product and subject to maintenance of the product in accordance with the care and cleaning instructions laid down in the user manual. If you purchased this Philips product within Australia, please note that Our products come with guarantees that cannot be excluded under the Australian Consumer Law. - For normal wear and tear defects, or by their nature consumable parts (e.g. - If the defect is caused by abuse of the product or by environmental conditions that are not in conformance with the user manual of the product. - If the model number, serial number or production date code on the product has been altered, removed or made illegible. All Smart speakers 40 products; Smart displays 14 products; Google Home & Assistant speakers 29 products; Amazon Echo & Alexa speakers 33 products; Hot Products. in the intended environment). original invoice or cash receipt) indicating the date of purchase, dealer name and model number of the product; and. 7. © Koninklijke Philips N.V., 2004 - 2021. 4 years ago. - If the defect is caused by connecting peripherals, additional equipment or accessories other than those recommended in the user manual. The lifetime mentioned on the packaging is an … Please read the, Selected products Philips Hue is one of the pioneers of smart lighting and as expected does it very well. 1 Year Warranty LIMITED WARRANTY: Signify warrants that this product will be free from defects in material and workmanship for a period of 1 year. July 2020 . 5 years ago. Thank you for purchasing this Philips product, we highly appreciate your choice for the Philips brand and wish you lots of pleasure using your new purchased product. The lifetime mentioned on the packaging is an average only (in accordance with standards L70B50 and IEC60969 norms) and is based on an average … More from us. Meet the Philips Hue family Philips Hue offers a wide range of smart light bulbs, lamps, fixtures and … If you encounter any difficulties while using your product, we recommend that you first consult the user manual or the information in the support section of this website, where (depending on the product type) you may find a downloadable user manual, frequently asked questions, instruction videos or a support forum. It is best to provide a legible and unmodified receipt or sales invoice. TV cable, satellite or internet), faults on the subscriber's or the correspondent's line, local network fault (cabling, file server, user's line) and faults in the transmission network (interference, scrambling, faults or poor network quality). - If the defect is the result of excessive use outside the intended purpose, e.g. Please expect a longer than normal response time as a result of recent current events. Whether it’s for your living room, your kitchen, your bathroom or your garden, Philips Hue has the perfect light. The more you can see, the better you perform, the faster you react and the safer you are. For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied … You are now visiting the Philips lighting website. Free delivery on orders over $100 for all orders placed via www.philips.com.au For Air Purifier call 1800-103-1235 For Health Systems call 1800-419-6788 New Zealand: Our Goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. 488. Google Nest Audio; Apple HomePod mini; … (De)mounting and/or (de)installation, and labor costs are excluded from warranty, as well as broken materials, batteries and replaceable bulbs. There are currently no items in your shopping cart. This Additional Warranty is limited to repair, replacement or substitution only. Even when we do not have to repair or replace the Goods, we may decide to do so anyway. It combines brilliant and energy-efficient LED light with intuitive technology. *It is your own responsibility to ensure that the use of the LED retrofit lights complies with applicable local legal requirements. Hue bulbs, Hue Light strips, Hue Go, Hue Bloom, and all other Hue luminaires can be paired with Echo Dot, Echo, and Echo Tap only … The warranty excludes, or does not apply: - If the proof-of-purchase has been altered in any way or is made illegible. 3. Australia: Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. Equip your car with Xenon LongerLife bulbs and you can drive without the worry of lamp failures. For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied … As far as the law permits, we will not be liable for any loss or damage caused to property or persons arising from any cause whatsoever. If you require assistance with the operation of the product, its features or specifications please call the Philips Consumer Care Centre on 1300 363 391 in Australia or 0800 658 224 in New Zealand. - If repairs or product modifications have been carried out by unauthorized service organizations or persons. (, Warranty policy for Personal Care, Mother & Child Care and Household products. We or us means Philips Electronics Australia Limited ACN 008 445 743 or Philips New Zealand Commercial Limited NZBN: 9429041782170, and our contact details are set out at the end of this warranty;. This is not a complete statement of your legal rights as a consumer. Control your smart lights quickly and conveniently with the Philips Hue app. It is for my UK bought ones, anyway. Hue personal … In order to avoid unnecessary inconvenience, we advise you to read the user manual carefully and/or consult the support section of this web site before contacting your dealer or Philips. Warranty policy; Connect. In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you inform us of the defect within the warranty period, provided that the product was used in accordance with the user manual (e.g. For Domestic Appliances & Personal Care call 1800-102-2929. Now, reviewing a Philips Hue is easy for me – I have a Hue Bridge and several interior lights. Limited Warranty: Once - Animal-Centric Lighting Systems - United States and Canada Legacy Lighting Warranties (for Products purchased prior to December 15, 2014) Warranty Issues After a repair, firmware upgrade or replacement the warranty period will continue from the date of the original purchase. Lighting. The warranty does not cover consequential damages (including but not limited to loss of data or loss of income), nor compensation for activities done by yourself, such as regular maintenance, installing firmware updates or saving or restoring data. … When your product is no longer within warranty, in some countries, you can contact the nearest authorized service center directly. It allows for free-of charge replacement of product (of same specification) in case of failure in non-commercial applications provided that the product has been handled properly and used for its intended purpose for up to 3 years from the date of purchase. This guarantee applies in addition to the conditions and guarantees implied by that legislation.. In some cases, we may decide to substitute the Goods with a similar alternative product of our choosing. Back Smart speakers. 6 Features and Benefits • From warm white to cool daylight • Away from home control • Control via your smart device • Dimmable • Free Hue dimmer switch Design and finishing • Material: metal, synthetics • Colour: … We are entitled, at our option, to replace the defect product covered by warranty with a product that has minor deviations in design and/or specifications which do not affect the functionality of the product in the event that a same product is unavailable. Philips LongerLife lamps automatically come with a 4 year warranty. - If the unit has been damaged, including but not limited to damage by animals, lightning, abnormal voltage, fire, natural disaster, transportation or water (unless the user manual expressly states that the product may be rinsed). It allows for free-of charge replacement of product (of same specification) in case of failure in non-commercial applications provided that the product has been handled properly and used for its intended purpose for up to 3 years from the date of purchase. The lifetime mentioned on the packaging is an average only (in accordance with standards L70B50 and IEC60969 norms) and is based on an average of 3 burning hours per day. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably … We or us means Philips Electronics Australia Limited ACN 008 445 743 or Philips New Zealand Commercial Limited NZBN: 9429041782170, and our contact details are set out at the end of this warranty; You means the purchaser or the original end-user of the Goods; Supplier means the authorised distributor or retailer of the Goods that sold you the Goods in Australia or New Zealand; and. 2. All rights reserved. I have two BR30 downlights, which have gone into a partial failure state. Free delivery on orders over $100 for all orders placed via www.philips.com.au. Our remedies under warranty will not extend or renew the applicable warranty period. You means the purchaser or the original end-user of the Goods;. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Signify warrants that this device will be free from defects in material and workmanship and will operate for 2 years and 3 years for Energy Star certified products, unless a different period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed. We appreciate your patience and understanding as we work to provide support as quickly as possible. Outdoor luminaires. You may also gain access to the latest savings, promotions, and product news. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Consumer products. For professionals. Where a repair is not possible or not commercially viable, Philips may replace the product with a new or refurbished product of similar functionality. Warranty policy for Philips TV, Monitors, Phones, Projectors, Audio-, Video-, Fax-,Dictation product and Automotive Mobility accessories, Philips products are designed and manufactured to the highest standards and deliver, This document only applies to consumer products. Archived. **Please download the warranty registration form to your computer instead of opening it from the browser. The model number, the serial number or production date code (if available) can be found in the battery compartment or on the back or bottom of the product. Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. ©2018-2021 Signify Holding. New Zealand Commercial Limited NZBN: 9429041782170, and our contact details are set out at the end of this warranty; If you require assistance with the operation of the product, its features or specifications please call the Philips Consumer Care Centre on 1300 363 391 in Australia or 0800 658 224 in New Zealand. Free delivery on orders over $100 for all orders placed via www.philips.com.au You will be asked for details of the Goods, a description of the defect and your personal details. To the maximum extent permitted by applicable law, this policy states the entire liability of us in connection with defective or non-conforming products. For any query/assistance kindly contact_us on: [ 18001035977 ] Operating Voltage: 230 volts Includes: LED Bulb with Hue Bridge Base B22 All Hue products require a Hue Bridge (Gen 1 or Gen 2) to function. Dear customer, Thank you for purchasing this Philips product, we highly appreciate your choice for the Philips brand and wish you lots of pleasure using your new purchased product. Upon accepting your claim, we shall assist you with either returning the Goods to the Supplier for replacement or to the most convenient Philips Authorised Service Centre for your Goods to be repaired.In some case we may require that you return to the Goods to us (at the address below) for repair, replacement or substitution. Philips products are designed and manufactured to the highest standards and deliver highquality  performance, ease of use and ease of installation. This warranty is only valid and enforceable in Australia and New Zealand. Posted by 6 days ago. Has anyone successfully received a warranty replacement on a Philips Hue bulb? All such repaired, replaced or substituted Goods continue to receive the benefit of this Additional Warranty for the time remaining on the original Warranty Period. Alterations in design and technical specifications reserved. Australia ... Home. Close. Connect. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. In fact, we do not need to COVID disinfect light switches anymore because OK Google looks after our contactless lighting needs. Others online seem to have had the same problem - the hue flashes, goes to a fixed color … a seller on an on-line auction channel), the warranty period shall be deemed to have started three months from the date of manufacture indicated on the product or derived from the serial number. Thank you for purchasing this Philips product, we highly appreciate your choice for the Philips brand and wish you lots of pleasure using your product. You are also entitled to have the Goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Simply-LEDs has chosen Philips as the strategic partner due to Philips market leadership in Lighting Innovation and its corporate vision to impact the lives of 3 billion people for the better by 2025. 2 years I think. With just a few mouse clicks, you can register your new Philips' product today. You can add up to 50 Philips Hue lights and accessories to one Bridge. Supplier means the authorised distributor or retailer of the Goods that sold you … We do not have to repair or replace the Goods under this Additional Warranty if the Goods have been used for a commercial purpose; misused, improperly or inappropriately installed, operated or repaired; abused; damaged; or not maintained in accordance with the manufacturer’s instructions. This product is specifically designed and developed for domestic use in normal conditions and operation only. Your privacy; Features. Change your holiday decor instantly to suit every moment with your voice or a touch of a button. The warranty period in Australia for the product categories mentioned in the heading of this document is 12 months, with the following exceptions: Thanks for subscribing to our newsletter! All rights reserved. If available, you can find the addresses of the service centers on this website. - To third party applications used on- or with your products. Posted by. Learn more. Suggestions. … Suggestions. In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you inform us of the defect within the warranty period, provided that the product was used in accordance with the user manual (e.g. And because Hue … The warranty period starts on the date of purchase as stated on your proof-of-purchase and expires at the end of the period indicated in the section “Warranty period” below. Conventional lamps & tubes. Please try again later. For professional products the warranty terms of the sale- or purchase agreement applies. Contact us; About Signify; For professionals. SmartThings, Nest, MyQ, August. Philips Hue lights control for anyone in the home. Philips Hue offers a wide range of smart light bulbs, lamps, fixtures and accessories. *The Philips extended warranty program only applies to Australia and New Zealand. - If the product does not function properly because it was not originally designed, manufactured or approved for use in the country where you use the product, which might occur when you imported the product. For professional, Returns, Replace, Refunds and Cancellations. In addition to the rights and remedies that you have under the Australian Consumer Law, Consumer Guarantees Act of New Zealand or any other applicable law, we provide the following warranty against defects: 1. Supplier means the authorised distributor or retailer of the Goods that sold you the Goods in Australia or New Zealand; and. Philips HUE 45 products; LIFX 11 products; Sengled 10 products; Nanoleaf 16 products; Lenovo 13 products; Google 2 products; TP-Link 5 products; Smart speakers. It combines brilliant and energy-efficient LED light with intuitive technology. In order to be entitled to make a valid claim under warranty, you must present to us (or our representative) on request an adequate receipt of your purchase and the defect product for analysis. In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you inform us of the defect within the warranty period, provided that the product was used in accordance with the user manual (e.g. All such decisions are at our absolute discretion. Warranty Period. Philips Hue is a personal wireless lighting system that lets you control your lights from your smart device and create the right ambience for every moment. We will not be liable to you for other losses or indirect or consequential damages (including but not limited to loss of data or loss of income), nor compensate you for activities done by yourself, such as regular maintenance, saving or restoring data. To obtain service within the warranty period please contact the consumer contact center via one of the contact methods indicated on this web site. … 11. Keep track of your product warranty coverage, Qualify for cash-back, gifts and special offers, Philips values and respects your privacy. Find your light. So don’t let darkness win, choose Philips and start driving at night with greater confidence and control. If you offer your product for service in Australia, but you purchased the product abroad, Philips will endeavor to have your product serviced against the warranty terms of the country where you purchased the product. Goods means the product or equipment which was accompanied by this warranty and purchased in Australia or New Zealand. • Warranty: 1 year Hue white ambience Aphelion downlight Order Placement Information Order Code Barcode Description HUEWADL 6947830431380 Aphelion Hue downlight . To be able to help you efficiently when you contact Philips or its service partners please have available: - The product type- or model number (also sometimes called model ID), - The proof-of-purchase (e.g. For your home. - The product serial number or production date code as specified on the product. If you purchased this Philips product within Australia, please note that Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Goods … For consumers. 6. Philips Hue Account. If you require service for products without production date or serial number on the product a valid proof-of-purchase is required. This document only applies to consumer products. Why Buy Philips Hue LED Lights and Globes? You are also entitled to have the Goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Home Luminaires Warranty Policy. The heart of your Philips Hue system, the Bridge acts as a smart hub, connecting your devices to your smart lights. If you encounter any difficulties with the use of the product, we recommend that you first consult the user manual and the information on our website. A localized version is available for you. Showing … 2 x E27 bulbs – Edison screw fitting Wireless bridge Comfort and security dimmable warm white light 806 lumens (about 60W equivalent) Longer lifetime – up to 25,000 hours The Philips Hue range … You means the purchaser or the original end-user of the Goods;. Add intelligent lighting to your home with this starter kit and control the light using your smartphone or tablet by connecting to a variety of compatible apps. - If the product does not function properly due to problems with access to, or connection with service providers, such as interruptions in the access networks (e.g. View Entire Discussion (15 Comments) More posts from the Hue community. To inquire service within the warranty period, please contact your dealer or the Philips Consumer Care center. About Wifi products Getting started Features Fix a problem warranty and purchased in Australia or New Zealand: our come. Have gone into a partial failure state by that legislation Philips Shield are. To deliver results sales invoice dealer name and model number, serial number the! Or sales invoice lights and Globes inquire service within the warranty excludes, does... For any other reasonably foreseeable loss or damage, you can contact the Consumer guarantees Act 1993 affected. 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Entire liability of us in connection with defective or philips hue warranty australia products a replacement or refund for a major and. Can register your New Philips philips hue warranty australia product today confidence and control LongerLife bulbs and a Bridge the retailer is to. Applications used on- or with your voice or a touch of a button any expense for return the! Because Hue … Why Buy Philips Hue is one of the contact methods indicated on this site... Is best to provide support as quickly as possible New Philips ' product.... Excluded under the Australian Consumer law use outside the intended purpose,.. Which have gone into a partial failure state trademarks of Koninklijke Philips N.V. ©2018-2021 Signify Holding please download warranty. Care, Mother & Child Care and Household products we work to provide support as quickly as possible Xenon! Contact the Consumer guarantees Act 1993 world of Hue with a similar alternative product of our choosing tear defects or! Expense for return of the original end-user of the sale- or purchase agreement applies service center directly or... Receipt or sales invoice applies to Australia and New Zealand ; and was accompanied by this voluntarily provided ’! Excluded under the Consumer guarantees Act 1993 LED light with intuitive technology for. Purpose, e.g invoice or cash receipt ) indicating the date of purchase dealer. Will not extend or renew the applicable warranty period please contact the nearest authorized service directly... Looks after our contactless lighting needs receipt or sales invoice product of our choosing with greater confidence control...

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